Refund & Cancellation Policy

At TechSprintLab, we are committed to delivering world-class, production-level engineering education. We want every student to feel 100% confident in their investment. For this reason, we offer a fair and transparent 7-Day Money-Back Guarantee subject to the fair-use terms outlined below.

1. 7-Day Course Refund Eligibility

You are eligible for a full refund on your course purchase if all of the following conditions are satisfied:
• Your refund request is submitted within 7 calendar days from the exact date and time of purchase.
• You have consumed / watched less than 20% of the total course video lectures (as tracked automatically by our progress engine).
• You have not repeatedly purchased and requested refunds for the same course.

2. Non-Refundable Situations

A refund will not be granted under the following circumstances:
• Test Series & Mock Exams: Once a mock test in a test series package has been started or attempted, that test series package becomes non-refundable due to the immediate disclosure of answer keys and full solutions.
• Excessive Course Consumption: If more than 20% of the course lectures have been accessed or watched.
• Expired Refund Window: Requests initiated after 7 calendar days from the purchase timestamp.
• Policy Violations: Any account suspended or flagged for attempting to record, scrape, rip, or redistribute video content in violation of our Anti-Piracy terms forfeits all refund privileges.

3. How to Request a Refund

To initiate a refund, please follow these simple steps:
1. Send an email to refunds@techsprintlab.com or support@techsprintlab.com from your registered account email.
2. Use the subject line: Refund Request - Order #[Your Order ID].
3. Mention your full name, registered mobile number, and a brief explanation of why the course did not meet your expectations (this helps our instructors improve curriculum quality).

4. Processing Timelines & Disbursement

• Once your refund request is received, our support desk will verify your course progress and eligibility within 24 to 48 business hours.
• Upon approval, the refund is initiated automatically through our payment gateway (Razorpay).
• The credited amount will reflect in your original payment method (Bank Account, UPI, Debit/Credit Card) within 5 to 7 working days, depending on your bank's clearance cycles.

5. Need Assistance?

If you have any questions regarding our refund policy, feel free to contact our billing team at support@gyanrank.com or phone us at +91 7479554247.