Privacy Policy

At TechSprintLab, we take the confidentiality of your personal information seriously. This Privacy Policy describes how we collect, store, use, and safeguard your data when you interact with our website, access our video curriculum, and take online mock exams.

1. Information We Collect

A. Personal Identifiable Information (PII): When you create an account, make a purchase, or submit a support inquiry, we collect your full name, email address, phone number, and encrypted password hash.
B. Authentication & OAuth Data: When signing in with Google OAuth, we receive your verified Google profile identifier, name, and email address.
C. Billing & Transaction Details: When you purchase a course or test series, our payment gateway partner (Razorpay) collects payment instrumentation data. We only receive and store transaction references (Order ID, Razorpay Payment ID, amount paid, and timestamp). We never store raw credit card numbers, CVVs, or bank netbanking credentials.
D. Academic & Usage Telemetry: We record video lecture playback progress, completion timestamps, and exam attempt response logs.

2. How We Use Your Information

We process your data strictly for legitimate educational and security purposes:
• Granting access to enrolled video lectures, study notes, and mock tests.
• Delivering one-time password (OTP) verification codes and official GST tax receipts.
• Calculating test series scores, percentile metrics, and solution reviews.
• Providing proactive customer support and resolving technical issues.
• Enforcing anti-piracy policies by dynamically embedding user identifiers on secure video streams.

3. Data Sharing & Third-Party Processors

We do not sell, rent, or trade your personal information to advertisers or marketing third parties. We share data only with trusted infrastructure partners essential to service delivery:
• Razorpay Software Pvt. Ltd.: Payment gateway processing adhering to PCI-DSS Level 1 compliance.
• Transactional Email Providers: For delivering system OTPs, invoices, and password reset instructions.
• Law Enforcement Authorities: Only when strictly required by applicable Indian law, court order, or formal subpoena.

4. Cookies & Browser Storage

Our platform uses secure, HTTP-only session cookies and CSRF security tokens necessary to maintain your authenticated login state and prevent Cross-Site Request Forgery attacks. We do not employ third-party behavioral advertising cookies.

5. Data Security Measures

We implement industry-standard administrative and technical safeguards including SSL/TLS 256-bit encryption in transit, bcrypt password hashing, parameterized SQL queries, and strict file execution restrictions to protect against unauthorized data access or loss.

6. Your Rights & Account Deletion

You have the right to inspect your account details, correct inaccurate personal data, and request complete account deletion upon settling active subscriptions. To request data export or account closure, email privacy@techsprintlab.com.

7. Grievance Officer Details

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are:
Name: Grievance Redressal Officer, TechSprintLab
Email: support@gyanrank.com
Address: Khedarpur, Bahadurpur, Samastipur, Bihar, India