Help & Support Center
How Can We Help You?
Whether you have questions about course enrollment, technical issues with test series, or billing inquiries, our support team is ready to assist.
Office Location
TechSprintLab
Khedarpur, Bahadurpur, Samastipur, Bihar, India
Send Us a Direct Message
Fill in your query details below and an executive will follow up.
Operational Support Hours
Our technical and operations teams monitor tickets continuously. Response times during business hours are typically under 2 hours.
Monday – Friday:
9:00 AM – 7:00 PM IST
Saturday:
10:00 AM – 5:00 PM IST
Sunday & Public Holidays:
Emergency Ticket Support Only
Connect with Us
Follow TechSprintLab for free tutorials, updates, and announcements.
Instant Razorpay Protection
All transactions are processed through 256-bit encrypted banking rails.
Quick Answers
Frequently Asked Questions
Access is 100% automated and instantaneous. As soon as Razorpay confirms your transaction, your account is credited with lifetime enrollment. Simply head over to Dashboard > My Courses or My Test Series to start learning immediately.
In accordance with our strict anti-piracy policies and intellectual property safeguards, video lectures stream securely inside our custom player with anti-piracy watermarking. However, all companion PDF notes and cheat-sheets are 100% downloadable for offline reference.
Bank networks occasionally experience short reconciliation delays. Our automated Razorpay Webhook checks for captured payments every few minutes and will activate your course automatically once confirmed. If your course does not appear within 30 minutes, email your Razorpay Payment ID to support@gyanrank.com and we will activate it manually right away.
Our CBT testing system adheres strictly to competitive examination scoring models. Each question specifies allotted marks for correct answers and deductions for incorrect selections (e.g., +1.0 for correct, -0.25 for incorrect). Skipped/unattempted questions carry zero penalties.
We offer a transparent 7-day money-back guarantee for all courses, provided that less than 20% of the video curriculum has been consumed. For full details, please refer to our Refund & Cancellation Policy.